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Question

Pardot Create Email action fails over 2,880 characters – still a Known Limitation?

  • June 19, 2026
  • 4 replies
  • 56 views

I'm running into an issue with the Zapier → Salesforce Account Engagement (Pardot) integration and wanted to see if anyone has found a workaround or if Zapier has addressed this since it was previously reported.

Issue:
When I use the Pardot "Create Email" action and pass a full HTML email body, the Zap fails with:

Error during execution:
Cannot read properties of undefined (reading '@attributes')

After troubleshooting, I found that:

  • Small HTML emails work successfully.
  • Larger HTML emails fail consistently.
  • The failure appears to occur around the ~2,880 character mark.
  • The HTML itself is valid and sends correctly when significantly shortened.
  • The error appears to be coming from the Zapier connector/parser rather than Pardot returning a useful validation error.

Questions:

  1. Is the ~2,880 character limit still a known limitation of the Pardot Zapier integration?
  2. Has anyone successfully sent larger HTML emails through this action recently?
  3. Is there a documented workaround besides:
    • Creating the email/template directly in Pardot and triggering it via Zapier
    • Using a custom Webhook/API call instead of the native Zapier action
  4. Has Zapier acknowledged or fixed the @attributes parsing error?

For context, the HTML contains:

  • Tables
  • Inline CSS
  • Images
  • Pardot merge fields
  • Tracking parameters in URLs

Nothing unusual for a standard marketing email.

I'd appreciate any updates from Zapier staff or anyone who has implemented a reliable workaround.

4 replies

SamB
Community Manager
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  • Community Manager
  • June 22, 2026

Hi ​@John Gordon 👋

I checked on our end and it’s unresolved, so I’d recommend reaching out to our Support team to look into that further.

In the meantime, using an API Request action to send the email would be the approach I’d suggest. There was another community member running into the same “Cannot read properties of undefined (reading '@attributes')” error who got it sorted using the API Request action:

If you give that approach a try and run into any trouble, just let us know! 


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  • Zapier Solution Partner
  • June 25, 2026

Hi ​@John Gordon any luck with SamB's suggestion, or still having the issue?


  • Author
  • Beginner
  • July 4, 2026

Hi ​@John Gordon any luck with SamB's suggestion, or still having the issue?

Yeah I still get an error, but I think im just going to give up on it for now.


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • July 6, 2026

Sorry to hear it’s still erroring ​@John Gordon. If you'd like to give it one more go, I'd be happy to help! Just share a screenshot of how you've got that API Request action set up and we'll go from there.