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Hi there,

 

I have a problem with showing a link from Pandadoc in the eventual e-mail. Here’s the step in the zap:
 

 

If I test this step, I receive the e-mail including the “Recipients Shared Link”. But whenever this Zap is triggered when live, it just sends it blank:
 

 

And here’s the output in a test:

 

Here’s the complete setup:
 

 

I have added the delay, because I thought the Recipients link might be generated a bit later than the actual file, so I thought a delay might have helped. But same result.

 

Does anyone have an idea on how to fix this? I am clueless at this point.

 

Or a suggestion for a different approach?

Hi ​@Pim Baljon 

You do not need the Delay step.

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

You may need to do custom pill mapping:

 


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