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Hello!

In essence, I’m having problems that I didn’t have in earlier versions of my Zap where I would have a new email trigger from a shared inbox trigger my flow. 


I built something last year that used the Zapier trigger action “New Email” from Outlook (version 2.1.1) and would look for a specific email from a specified shared inbox. Here is the configuration screenshot:


 


And this would would flawlessly.


Now in my updated Zap, I get the following error with the EXACT SAME settings and the same account for the setup process. 

 


But the weird thing is that when I clear the selection of the shared inbox, and try and find new records, the records indicate that it’s pulling emails from MY outlook and not the outlook setup in the trigger step. 
 


I’ve tried re-authenticating both my own and the intended user’s outlook account to no avail. I contacted our IT admin and he let me know that the intended email account has “Full Access” to the shared inbox so there’s nothing from our IT teams permissions settings thats preventing access from what we can tell.

​​​​​​​​​​​​​​Any help would be super appreciated. 

Hi there ​@tjmikias17  ! 👋 Thanks so much for sharing those details — and for including screenshots, that’s super helpful.

 

It sounds like your Zap is seeing different behavior when trying to pull emails from a shared inbox. You’re absolutely right to suspect that the app version could be playing a role here.

 

Here’s what I’d suggest checking:

 

  1. Confirm the Outlook app version being used in your Zap.

     

    • In your updated Zap, look at the trigger step’s app name. If you see a version number (like Outlook 2.1.1), try switching to the app that just says “Microsoft Outlook” (without any numbers next to it).

    • The numbered versions are older and may not handle shared inboxes correctly anymore.

  2. Re-map and test your trigger

    • After switching to the current “Microsoft Outlook” app, you’ll need to re-map your fields in the configuration step and then test again to ensure data is being pulled from the correct inbox.
       

  3. If the issue persists, re-authenticating both accounts again is a great step, but at this point it might be best to contact our Support team so they can take a closer look at the backend logs. You can reach them here: https://zapier.com/app/get-help

 

Let us know how it goes after testing the unversioned Outlook app — I’m really curious if that clears it up for you!

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