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Odoo ERP Self Hosted error: Authentication failed

  • 24 June 2024
  • 3 replies
  • 23 views

Hi, I'm trying to reconnect my Odoo instance, with custom domain.


But I get the following error message: 


“We hit an error adding your new account
authentication failed: Fault (code AccessDenied) occurred. Message: Access Denied”



My Odoo version is currently 14 . But we will soon upgrade to 17.0

Are these versions supported?

I created an API Key Ready, for the connection and it didn't work.
I tried it with the normal password and it didn't work.


 

3 replies

Userlevel 7
Badge +14

Hi @Teposte 

Help article that may provide guidance:

https://help.zapier.com/hc/en-us/articles/18834378921997-How-to-get-started-with-Odoo-ERP-Self-Hosted-on-Zapier

 

TIP:

 

Hi @Troy Tessalone  

 

Thank you very much, I had already found this article.

However, it does not provide me with any further clarity. I do access all the required fields correctly.

I suspect that the version is not supported, or some other error is missing.
I see that this is a common question, and no further information is provided anywhere.

It makes me feel a little frustrated.

Userlevel 7
Badge +14

@Teposte 

Try reaching out to Odoo Support for possible guidance and help with their Zap app integration.

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