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So I want a zap that updates or creates a database item in Notion whenever a ticket in Freshdesk is Updated.

My steps are:


My error is:
 

 

Please let me know what information you need to troubleshoot this issue.



Other zap details:
​​​​​​​step 2:

 

step 3:

 

 

Hi there @nixnix,

Welcome to the Community! 🎉

It looks like the issue here is the mapped data on the “Item” field in your “Update Database” step. The “Item” field looks for the Item ID. Could you please try remapping the “Item” field with the Item ID from the 2nd step instead?

Here’s what the Item ID should look like:

44ad02001343d552b687fceb8a1c875b.png
(view larger)

Please let me know if that works.

 

That got rid of the error. Hopefully it works with actual tickets.

Thank you!

You are most welcome @nixnix! I’m glad I was able to help!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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