Not syncing Calendars from Exchange

Welcome to the Community, @JulianAUT! 🎉

When you say it’s not syncing, is it that new calendar events are not triggering your Zaps? Or is it more that new calendar events are not being added to the calendars by your Zaps? 

And were the both Zaps previously syncing correctly or has the Zap linked to Calendar2 never synced properly?

Also, if you could share screenshots of the existing setup of the Zaps involved that would be super helpful to us in getting some more context on what might be causing the issue here. We’re unable to look into your Zaps ourselves so any screenshots you could send over would be much appreciated. Remember to remove/hide any private information (like names, emails, addresses etc.) from any screenshots before sharing.

Thanks, looking forward to your reply! 

Thanks for getting back to me @JulianAUT. That’s very strange indeed the Zaps should be able to pick up any new events added to either calendar.

If you make a new Zap and use the Microsoft Outlook app for the trigger instead of the Microsoft Exchange one does that allow you to see the correct events? Just wondering if the Microsoft Outlook app’s New Calendar Event trigger might behave differently. 🤔

Also, is there a difference between the types of events that it is able to see? For example are the team meetings that it’s picking up recurring events? In which case it might indicate that it’s only able to see recurring events on that calendar for some reason.

Let me know how that goes, keen to help get to the bottom of this!