Hi,
I’m trying to set up my first zap. Although it was successfully created it seems that I am not receiving new ticket from Gsheet to my Freshdesk account. The test email is not even triggered.
I’m not sure if I’m using the correct domain name but i got it by going to Admin > Portals > Portal URL
While the API Key is from the upper right where my profile icon is found.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/651b4bbb-d8dc-4c4b-a90f-e35e4b668133.png)
Please help.