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I’m trying to set up a zap that sends an email to the user when they fill out a form on my Webflow site. The form has several sample submissions, yet when I test the trigger it keeps coming up with “no submission found”. I’ve tried all the suggestions from AI with the same result. It looks like someone else had the same problem as me, but it ended up just working out I guess?

Hi @dapperpage,

 

Welcome to the Community. 

 

If Zapier doesn't recognize your Webflow form submissions despite sample submissions, check that Zapier is correctly integrated with Webflow and authorized for the correct project. Ensure the form's submission settings and specific fields are set up correctly. Confirm you're using the "New Form Submission" trigger in Zapier, and try submitting a fresh test form on the live site. Ensure the form is published on the live site, not just in the designer. Waiting or contacting Webflow or Zapier support may help if the issue persists.


Dear, I have same issue too.
To update webflow v1.1 > webflow, I changed app, and setting account, site, form name. 
But It shows  "New Form Submission". What i’ve tried..
- reconnect zapier app in webflow admin
- submit test record ​​​​​​​
- setting new form and published in webflow. (it shows up in zapier well..)

but still frustrating about it.. 
is there any option or changing in webflow?
plz help


Same. Zapier/Webflow sent me an email basically telling me how to break my Webflow automation because they can’t be bothered to test if things are actually working.


Hi there @JammerS!

Thanks for jumping on this issue and assisting the crew in this thread; seems like we are all experiencing very similar issues.

I received an email from Zapier noting that I needed update the “App” in Zapier from “Webflow v1.1” to “Webflow.” To that, I updated everything correctly, but for some reason, it is not pulling the correct test data (despite there being over 100+ form submissions already to this very form). Also, in the Send Outbound Email > Configure, there is no option to select the individuals email address who submitted the form.

I have tried re-setting it up, and I am still experiencing issues.  

Any way you can take a look into this for me?


Hi @JammerS 

I have the same issue. My webflow form submissions (live site, account reconnected, etc.) don’t show up in the test trigger. I even published a new site and new form to test it. The entries show up in my Webflow dashboard immediately, yet I can’t get them in Zapier to use them further. Any other advise on how to tackle this? I need the test submissions to map out the further steps correctly and to funnel the correct data into our databases. 

Must be a recent issue. When I was working on the Zapier funnel last week everything worked correctly. Any advise would be very helpful.


It looks like you're running into a known issue with Webflow. Our team is aware of the issue and is working with Webflow to fix it. I've added everyone's email address as another affected member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, we do not have an ETA, but I've added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

 

We hope this helps.


Any updates on this?


still not working. let me know once this issue is resolved. Thank you!


This has been fixed. Here is an excerpt from the support email I was sent:

 

**Please refresh the Form Field and reselect the Form you would like to trigger.** Here is an example https://cdn.zappy.app/v506b9ad279bef835efddd52958abcb3e.mp4

You won’t need to make any changes to your existing Zaps, but if there are Zaps you were hoping to create, you can head on over to the editor and make those happen


I got the same email 4 days ago from Zapier Contact, too. but im still seeing the issue on my end. 


Hi everyone, 

After checking the recent ticket that was raised regarding this issue, it was advised that this issue is already resolved. Refresh the form field for any users experiencing this issue and select the form you want to trigger.

If you are still experiencing some difficulties. Don’t hesitate to contact our Support team. https://zapier.com/app/get-help

 

Thank you.


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