About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

No preview of the reply from ChatGPT when a review from Google My Business comes in.

  • 15 June 2023
  • 6 replies
  • 43 views
ZapMorris

Howdy folks, 

I’m a little confused. Set up everything so that when a review comes in for a client it Zaps to ChatGPT for a reply. Test was successful and everything says it’s running, but when I tested myself nothing happens.
 

My first question for a human is:
If this automation is working, shouldn’t I be able to see the conversation within ChatGPT? 

Second: 
Any idea why it might night be showing up? It says it’s all linked correctly, but I’m getting crickets. 

Thanks in advance for any assistance. 

6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @ZapMorris 

Good question.

 

If this automation is working, shouldn’t I be able to see the conversation within ChatGPT? 

No, you won’t see this thread in ChatGPT, as the ChatGPT Zap app integration uses the OpenAI API for Chat Completions, which is different than using ChatGPT.


Any idea why it might night be showing up? It says it’s all linked correctly, but I’m getting crickets. 

The GMB New Review trigger is SCHEDULED, which means it can take from 1-15 minutes for the Zap to fire depending on your Zapier plan.

 

Check your Zap Runs after some time if the Zap is ON: https://zapier.com/app/history/

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ZapMorris

Thanks @Troy Tessalone So where might I be able to see the response that OpenAI generates? Do I have to add another Zap to email or something?

Troy Tessalone
Userlevel 7
Badge +14

@ZapMorris 

Please post screenshots with how your Zap steps are configured to give us more context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ZapMorris

Hey @Troy Tessalone See above and let me know if there’s anything in particular you’d need to see. 

 

christina.d
Userlevel 7
Badge +9

Hey there, @ZapMorris! Thanks for sharing those screenshots. 🙂

I saw you asked:

Do I have to add another Zap to email or something?

Is there another action following the Conversation in ChatGPT? The reason I ask is, if there isn’t you would only see the response under the Zap runs (in the Zap History) in the Data Out tab for the ChatGPT step. 

If you’d like to view the reply elsewhere, or in a different app, you’re spot on. We’d need to create a third action - for example like Create Draft in GMail or Create Reply in Google My Business.

Depending on how you feel about the reply generated, I also wanted to share this blog post on creating prompts that may be useful. 

I hope some of this helps! 🧡

Troy Tessalone
Userlevel 7
Badge +14

@ZapMorris 

When the Zap is ON, the Zap Run history detailed will show the DATA IN/OUT for each Zap step: https://zapier.com/app/history/

 

You’ll want to provide a properly structured prompt for ChatGPT.

The way the current variables are mapped from GMB will result in 1 concatenated garbled chunk of text.

That will likely result in bad responses from ChatGPT.

 

Help articles:

https://zapier.com/blog/ai-art-prompts/

https://zapier.com/blog/gpt-prompt/

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions