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"No options are available" when trying to select WPForms


I am editing a Zap that has been used previously but not for 12 months. When I try to “configure” the zap  normally a range of WP Forms would be on a drop down box but it is saying-

No options are available.

Some reasons this could be happening:

  • Confirm if you connected the right account.
  • Confirm that there is data in the partner app.
  • Confirm that you have permission to the data in the partner app.
  • There was an issue retrieving data from the partner app. Please try again later.

My web builder has also tried to fix this to no avail. I am a one person business that literally runs this form 30 times a year but it streamlines artwork so the files are correct. Help please!

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16 replies

Troy Tessalone
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  • Zapier Expert
  • 30727 replies
  • October 16, 2024

SamB
Community Manager
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  • Community Manager
  • 7274 replies
  • October 23, 2024

Hi there, @JCUR

Not sure if you’ve already got this solved but I just came across this and wanted to offer some suggestions if you or anyone coming across this post is still stuck. 🙂

It sounds as though something may have since happened to the connected account if it’s not longer able to load the forms. So I’d suggest checking that it has the correct permissions and you’re running the latest version of the WPForms plugin. And it may be worth also reconnecting the WPForms account connection in case that helps to refresh the connection and get the forms loading.

 

Alternatively, do you happen to know the ID for the form you’re wanting to select? If so, in the Form field on the New Form Entry trigger you could select the Custom value option and enter the form’s ID to manually select it. If you’re unsure where to find the form ID check out WPForm’s guide here.

Hope that helps. Please keep us in the loop on how you’re getting on with this, keen to ensure this gets sorted! 


Hi @SamB and @Troy Tessalone ,

 

I have the same problem as the comment from @JCUR

 

What’s weird is that the API works and when I test the connection with WPforms, it says the connection is working. However, Zapier cannot retrieve the forms and I also can’t make use of the custom value as there is no ID available in WPforms. The name of the form in custom value also doesn’t work. 

 

If you or anyone else has a solution for this please let me know


ken.a
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  • Zapier Staff
  • 6301 replies
  • October 30, 2024

Hi @Billy Grace,

I’m jumping in to see if I can help!

Before we dig deeper into this, could you please try these for me?

  1. Go to the “Form” field in the trigger.
  2. Click the 3 dots beside the field.
  3. Select “Custom”
  4. Enter the Form ID
  5. Skip Samples 
  6. Do enough to turn the Zap ON
  7. Submit a WPForm Response 
  8.  Return to Editor and try pulling Samples

From doing this I am hopeful you should have some Samples to start mapping fields to your Actions. Additionally, can you please check the API key you used when setting up the app connection.

Please check the Zapier option in the marketing integration section directly through WPforms.  This creates its own API key. This is different from the API key that came with the WPforms license.
wpformsapikey

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


DeGerrian Evans
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We have tried this several times on a zap we need to update. The form no longer shows. Can someone help me?


JammerS
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  • Zapier Staff
  • 2188 replies
  • November 11, 2024

Hi @DeGerrian Evans,

 

Can you tell us more about the issue you are getting? Kindly post a screenshot of your Zap so we can pinpoint which is causing the problem. For security purposes, please obscure any sensitive information within the screenshot. Thank you.


I have same problem here.

I tried @ken.a ‘s checklist but still not working.

 Have nothing special screenshot. It just doesn’t load datas :(

 


ken.a
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  • Zapier Staff
  • 6301 replies
  • November 13, 2024

Hi @Tequila Kim,

Could you please try entering the Form ID as a custom value in the “Form” field? Click on the three dots next to the field and select “Custom.” After that, type or paste the Form ID into the “Form” field.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


@ken.a 

Thank you for the response. You’ve already mentioned about it.

I put the ID for custom field but nothing happened.

Im not quite sure what is my ID but I put the “12” is it correct?

Be cause my code is [wpforms id="12"]


JammerS
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  • Zapier Staff
  • 2188 replies
  • November 14, 2024

Hi @Tequila Kim,

 

Have you tried using the 12 as your Form ID? Make sure to click on the 3 dots right next to the fields and go to Custom to type in your Form ID.


@JCUR ​@Tequila Kim  I was having the same issue.

I tested my connection and it was successful, but I wasn’t able to see any of the WPForms. I tried the custom option as mentioned in this thread, but that did not work.

What did work is when I decided that perhaps it couldn’t connect due to my CDN.

I set Cloudflare to developer mode to test this theory and VIOLA it worked. I am able to see the available forms in Zapier and can continue making the necessary changes to my Zap.

Let me know if this helps!


JammerS
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  • Zapier Staff
  • 2188 replies
  • January 28, 2025

Hi ​@2X2 Construction,

 

Thank you so much for your workaround with this issue. This will significantly help our members with the same issue.


@JammerS Of course I did put “12” as a custom value.

Same response “Unable to pull form entries”


JammerS
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  • Zapier Staff
  • 2188 replies
  • February 10, 2025

Hi ​@Tequila Kim,

 

Have you tried the workaround of ​@2X2 Construction? Let us know if that works for you. Thank you.

 


@JammerS I am sorry but would you explain about Cloudflare and Viola? I didn’t understand this construction.

Thank you.


JammerS
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  • Zapier Staff
  • 2188 replies
  • February 11, 2025

Hi ​@Tequila Kim,


Let me just clarify what ​@2X2 Construction means. 

  • Cloudflare is a security and performance service for websites, often used for DNS management, content delivery, and protection against attacks.
  • Viola isn’t a common Zapier term—do you mean Voila, as in an expression.

If you can provide more details about the context, I'd be happy to help explain further