Question

New Lead in Facebook Lead Ads to Create Ticket in Zendesk - Error

  • 25 July 2022
  • 2 replies
  • 10 views

Using  New Lead in Facebook Lead Ads to Create Ticket in Zendesk, passing the fields “Full name” and “Phone”. The ticket is created at Zendesk but the fiels are not passing.. Can someone help?


2 replies

Userlevel 7
Badge +14

Hi @João LS Cruz 

Good question.

Please post screenshots with how your Zap steps are configured with the data points mapped between steps in order for us to have more context, thanks.

Userlevel 7
Badge +9

Hey there, @João LS Cruz!

I can see you were able to open a ticket with the support team - which is perfect. You’re in the best of hands. Keep us in the loop though - we’d love to know how ya’ll ultimately resolve this. 🙂

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