Skip to main content

I had a workflow built out that integrated Google Sheets (add or update row) -> Emma (add a new contact) → Emma (trigger a custom API event + send custom data, which triggers an automated personalized email).

Since the old version of Emma in Zapier is being deprecated, I updated the app in each spot for each active zap. This completely broke the system I had built. I had to go in and add new custom API keys in order for the email to even *send*. 

The issue now is that, although the setup on my end in Zapier is identical, and the email is identical, it’s not triggering any of the custom data. It’s only sending y% else %] content.

I can see in the logs beta], the changes to the API call being sent from Zapier from pre-update to today, post-update. I’ve provided it below.

Pre-update:

{
"email": "PLACEHOLDER EMAIL",
"event_name": "PLACEHOLDER EVENT NAME",
"custom_data_1": "PLACEHOLDER DATA 1",
"custom_data_2": "PLACEHOLDER DATA 2",
"custom_data_link": "PLACEHOLDER LINK"
}

Today, post-update:

{
"email": "PLACEHOLDER EMAIL",
"event_name": "PLACEHOLDER EVENT NAME",
"data": {
"custom_data_1": "PLACEHOLDER DATA 1",
"custom_data_2": "PLACEHOLDER DATA 2",
"custom_data_link": "PLACEHOLDER LINK"
}
}

Now, I don’t have a deep technological understanding of the minutia of API calls… but seeing as this is the only thing that has changed between yesterday and today, I wonder if the way the data is being nested now causes challenges when writing custom HTML for email personalization.

I know this is super niche and quite the longshot, but if anyone has any ideas I can try to get my integrations working properly once again, I’m all ears!

Thanks so much. 

Hi @Spy Hop 

For us to have more info, post screenshots showing how your impacted Zap steps are configured in EDIT mode so we can see the field types, etc.


Hi @Spy Hop 

For us to have more info, post screenshots showing how your impacted Zap steps are configured in EDIT mode so we can see the field types, etc.

 

This is the only step that isn’t working properly. As mentioned before, nothing has changed between yesterday and today, aside from the App update, and the switch to how the data is being sent from Zapier to Emma. @Troy Tessalone 

 


@Spy Hop 

Most Zap app integrations are created and maintained by the app developers using the Zapier Developer Platform.

You can try contacting Emma Support for possible guidance.

You can try contacting Zapier Support for possible guidance: https://zapier.com/app/get-help


Emma for Zapier just pushed a new update, and it appears that data is no longer nested, and all should be working as normally.

If you’re having the same issue, be sure to edit your Zap to update the Emma/Zapier connection to the newest version :)


That’s an amazing news @Spy Hop! Thank you for looping back for an update here!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗


Reply