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Question

New clients in Stripe not fetched

  • July 17, 2024
  • 4 replies
  • 31 views

Hi,

I’m trying to create a zap between Stripe and GetResponse. The trigger is “New Customer”, but Zapier doesn’t fetch the customers who make one-off payments. They’re marked as guests in Stripe. Is there a way to do this? I used to have a zap that worked for these customers too.

Thank you in advance!

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • July 17, 2024

Hi @MartaS 

You may have to try a different Stripe trigger event.

 

The Stripe webhook event you're likely looking for, related to a successful one-off payment by a guest, is charge.succeeded.
This event is triggered whenever a charge is successful on Stripe's platform, which includes one-off payments.
You can find more details on this and other webhook events on Stripe's official event types documentation.

 

 


  • Author
  • New
  • July 17, 2024

Thank you for your reply, Troy! The only problem is that I also have an active subscription on Stripe and wouldn’t like my subscription customers to be included in the workflow. 

Is there a way to select customers purchasing a specific product with zero developing skills?


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • July 17, 2024

@MartaS 

Filter step can be added to the Zaps: https://zapier.com/apps/filter/help


SamB
Community Manager
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  • Community Manager
  • July 22, 2024

Hey there @MartaS! 👋

Just came across this thread and wanted to check in to see how you’re getting on. Were you able to get this working by adding a filter like Troy suggested?

Happy to help if you’re still stuck at all, just let us know! 🙂