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New Attendee in GoToWebinar is available as Test data, but doesn't trigger Zap?

Userlevel 1

Hi everybody,


I have a pretty complex Zap that is triggered by “New Attendee in GoToWebinar” and pushes data into Salesforce, using two paths. 


Here is my problem: If I create a test Attendee in GoToWebinar, the Zap doesn’t run. It is not triggered at all. BUT as soon as I search for test data, the record is available, and I can run it through all the Zap steps.


The Zap itself is active and I am within my allowed number of tasks. 

I tried another browser, but same result.

I waited an hour, but the record doesn’t go through. 


Does anybody have any idea how to solve it?

Thanks in advance!





Best answer by Sabine 10 July 2024, 08:36

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3 replies

Userlevel 7
Badge +14

Hi @Sabine 

Help articles for using GoTo Webinar in Zaps:


GoTo Webinar is a Premium Zap app that requires a Zapier paid plan to use in Zaps that are turned ON.


The GoTo Webinar Zap triggers are scheduled, which can take from 1-15 minutes to fire depending on your Zapier plan.

Check your Zap Runs history for activity:



Userlevel 1

Hi @Troy Tessalone,


Thanks for your suggestions, I checked all that before I came here - we have a paid plan, I waited up to an hour, no Zap runs in history available…


But in the meantime I found a solution: The “New Attendee” trigger doesn’t work. But the “New Registrant” trigger does. I changed my Zaps to that trigger and now they run smoothly.  


Best regards,


Userlevel 7
Badge +11

Thank you so much for following up here @Sabine to share how you solved this - it’s very much appreciated! 🤗

If anything changes on that front just let us know and we’ll be happy to assist further!