Hey everyone,
I’m almost done with a Zap that connects MyCase → Zoom, but I can’t get the client’s email from the MyCase event data to send the Zoom invite.
Here’s what’s working and where it fails:
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Trigger: MyCase – Event Added or Updated → works fine, but it only gives me meta data like event name, start/end time, staff ID, case ID, etc. There’s no client email or attendee info.
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Formatter (Date/Time + Numbers) → used to calculate the meeting duration in minutes.
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Formatter (Text) → splits the event title (e.g. “Client Name – Event Name”) to extract the client’s name.
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MyCase – Find Person Contact → searches using that name, but always fails with “Nothing could be found,” even though the contact does exist in MyCase.
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Zoom – Create Meeting → the meeting is created successfully, but since there’s no email, no invite is sent.
So the Zoom meeting gets created perfectly, but the client never receives the invite. I basically just need a way to grab the client’s email from the event → send it to Zoom as the invitee.
