About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

My Zap isn't sending emails after the initial test, but it says everything works correctly.

  • 10 August 2023
  • 5 replies
  • 108 views
AFBA

Hi

 

I have created a zap that looks something like this:

 

WHEN new row added in ‘X’ G Sheet send an email.

In the body of the email I use dynamic fields to take ‘x’ column information (email address) an ‘y’ column for the Name. I ran a test and all was found correctly. I test again but why adding new row in excel and it worked the first time but won’t continue to work. When I open the zap and its reports it says everything is working correctly but the emails are not being sent.

 

Any guidance on how to troubleshoot this?

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @AFBA 

Good question.

Can you post screenshots with how your Zap steps are configured?

 

Help articles about using GSheets in Zaps: https://zapier.com/apps/google-sheets/help

As an alternative, I recommend using Airtable instead of GSheets.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
AFBA

Thank you! I will play with Airtable to see how that goes.

 

In the meantime, I don’t really know what I am doing wrong here lol. I think my problem is within “to” field since I don’t get any errors. The email is not being pulled from the specific column I want to select.

 

Any ideas? 😓

 

Troy Tessalone
Userlevel 7
Badge +14

@AFBA 

You need to map the Email variable from GSheets into the To field.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
AFBA

No, that is exactly what I am doing, but is not pulling the email. I turned off the zap, I deleted all the info on the sheet, added a couple of rows with different emails to test and nothing.

Troy Tessalone
Userlevel 7
Badge +14

@AFBA 

Make sure to review the available help articles for using GSheets in Zaps: https://zapier.com/apps/google-sheets/help

 

Can you provide updated screenshots with how your Zap steps are configured?

Can you provide a screenshot with the top few rows of your GSheet?

If you are encountering errors, then post as a screenshot.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions