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My Zap isn't retrieving JotForm data due to accidental HIPAA compliance selection

  • 7 March 2023
  • 1 reply

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I have a zap setup to pull data from a new jotform submission, however I am not getting any data returned in the fields from the test. I spoke with support about what the problem may be, and I think I accidently selected HIPPA compliant on my jotform account when zapier was requesting access. is there a way to change the access to that and reset the HIPPA compliance filter? My jotform is not HIPPA nor does it need to be. 




Best answer by Troy Tessalone 7 March 2023, 19:04

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Userlevel 7
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Hi @Thatch 

Good question.

Jotform help article:

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

  • In JotForm, go to your data settings.
  • Click Disable HIPAA Compliance
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Account HIPAA compliant? field.