Hi @T2IV
Good question.
Please post detailed screenshots with how your Zap steps are configured in order for us to have context.
Make sure to review the available help article for using GSheets in Zaps: https://zapier.com/apps/google-sheets/help
Hey @T2IV sorry for the trouble here! Sometimes this can happened based on either how your Zap is configured or how your email is parsed. As Troy mentioned, it would be great to see a screenshot of how you have your Google Sheets action set up but it would be great to see the data returned when testing your Parser trigger as well.
Keep us posted - we’d love to help get this resolved for you!
Thanks for your response -- it is much appreciated!
I’ve given up on the project as Gmail doesn’t seem to be able to filter out the appropriate emails to forward to Zapier email. Gmail tags them perfectly, but fails when forwarding them, forwards them inconsistently, and/or forwards other emails that don’t apply -- not a Zapier issue but a Gmail issue.
When testing, the sample emails forwarded to Zapier email work great, and I finally figured out how to parse them properly (without an additional step) so that part works as well, but again seems to only work when testing, and not when published.
This is for a non-profit group with which I assist -- but I’ve just run out of time (and patience with Gmail). There’s a workaround, so that’s my Plan B.
Thanks again!
Thanks for letting us know @T2IV and best of luck with your project!