This post was split from topic:
Hi everyone,
We are having the same issue. We need to connect a shared mailbox to send emails to Facebook leads:
I’ve connected my nominal Outlook account that has access to the shared mailbox, but it asks each time to reconnect.
Is there any solution?
Thank you very much in advance!
Hi there
Welcome to the Community! 
I have moved your reply to a new topic. I hope you don’t mind!
Before we dig deeper into this, could you please share a screenshot in the Zap History of the error you’re running into? This will help me identify the issue you’re experiencing.
I'll be keeping an eye out for your response!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.