I have been connecting Zendesk to a salesforce account. I try to create cases and import comments from salesforce to zendesk.
I also have a use case that is bringing some problems. This is the use case:
- When I add an attachment of a case to Salesforce → please find an existing ticket on zendesk → if the custom field with the Salesforce ID is the same as the Case of the attachment → please add an attachment to Zendesk
On a specific day, I can go to salesforce and see an attachment was made but I didn’t receive the attachment nor in zapier history does it appear that the triggered existed.
The attachment was made on the 21st and there was 1 trigger on that day, but not to that attachment.
I only received a no-reply e-mail from salesforce saying that a new case was attributed to you.
How did zapier did not find a trigger when this happened?
I use zendesk support and have an account on salesforce.
It could be that before adding an attachment, they should revert the case to me?
