I’m checking to see if anyone else is having multiple issues with Zapier over the past 2 - 3 weeks, because I’m encountering multiple failures. I use Zapier to automate bill and expense entry into QuickBooks Online primarily for my business. I use for my clients sparingly so far. Been doing this for over a year now adding new zaps here and there and occasionally fixing small issues when they come up. I’ve been pretty psyched about Zapier the whole time; until recently.
In the last two weeks, The Microsoft Sharepoint app quit working. It took 4 - 5 days of back and forth with Zapier support to finally be told there is a new app and I’m using the old one. That’s what I figured happened from the get-go, but they took the scenic route to get to the same conclusion. For whatever reason, they cannot automatically push the new app into the zaps? So, we have to go into multiple zaps to reconnect.
While we’re updating the zaps for the new Sharepoint connection, low and behold, the QuickBooks Online (QBO) app no longer works. I see it’s slapped with a new label (Legacy) and there is another QBO app you have to connect too. Fantastic! So, I have to reconnect multiple QBO apps for each QBO account I’m using and when I start to update a zap with that new QBO app, it is unusable. It cannot search into the QBO file for vendor names, etc. I tried multiple companies and get the same issue. So, I reach out to support, which they are working on it to figure out what’s going on.
As they're doing that I updated a zap to change from one subfolder in Sharepoint to a new one. And, no dropdown (via Sharepoint connection) shows up. I get a message I should reconnect, which I’m already connected and reconnecting doesn’t help.
Am I the only one dealing with these issues right now? If I am, why are we seeing so many issues with different apps all of the sudden? If I’m not the only one, why haven’t I seen a bulletin from Zapier or other users? I have some complaints and general questions.
- I am trying to understand why we don’t get notifications when an app is degraded and another is replacing it.
- Further, can they tell us what is changing from the old app to the new?
- What kind of testing do these apps and app upgrades go through before releasing?
- Can Zapier provide an option for a user to accept the new app, so you don’t have to back through multiple zaps to fix?
- Is there a “health” page for Zapier indicating the health of Zapier itself and its connections with each of the apps?
Like many people, I don’t like to be in the dark unable to fix issues when they come up. I’m no coder, but I know how to set apps and zaps up and enjoy the process. The problem is once you have many zaps up, managing them is already a bit of a challenge. When the wheels start to fall off most of your automations suddenly, it is disconcerting and frustrating at best to wait days or more to still not know what exactly happened and how to fix them.
Any advice is welcome on this and I’d really, really like to know who else has experienced the same thing in the past few weeks.
Thanks for your help!
