I am having this issue as well for a new MS Team connection. I cannot load the “Team” despite having the account connection set up WITHIN MS teams and connected back to Zapier. The full error message is:
We’re having trouble loading 'Team' data
An owner must install the Zapier app from the Teams store in your team to use this feature. Then reconnect your Microsoft account in Zapier.
If I go into the MS Team itself it will tell me the Zapier app/bot is installed.
Thanks!
Best answer by nicksimard
If you’ve installed the Zapier app but are still seeing Requires Zapier app to be installed next to the Team in the dropdown menu...
Please Read This
The Zapier app must be installed within the Team you want to access in Zapier. Makes sense, but it's much more confusing than it may seem and Microsoft doesn't necessarily indicate whether this has been done properly.
NOTE: These instructions were originally compiled in November of 2020, and should be accurate. If you see that things are different than described below please let us know!
What to Check:
Open up Teams and check the Teams tab
Find the Team you'd like to access in Zapier and press the 3 dots next to its name (not General)
Select Manage team. Looks like:
Click Apps > More apps.
You should now see Microsoft's app store and can search for "Zapier."
Click the purple dropdown arrow next to Open and then Add to a team.
From there, [Team Name] > General should be populated by default, but if not, locate it and then click Set up a bot:
Now you can come back to Zapier and check the Zap again. You may have to refresh and if the Team dropdown menu in the Zap is still giving you that "Requires Zapier app to be Installed" message, you might need to disconnect and reconnect Teams to Zapier from scratch.
I’ve added all of the following people to the affected users list: @christophebe@LoRezz1138@soarhevn@KKrpata@jblom. You will all be notified when this has been resolved.
So sorry for the inconvenience, and thanks for your patience as we work to resolve this.
@sarahcv@MHillyer@LDonn you all have been added as impacted users. @chrishill I don’t see an update outside of the team working on this but when there is one to report you will receive notification via email. I’m sorry I don’t have more information at this point!
I just got it working over here. This may help some of you. I had the Zapier App installed for myself but not for my Team. So I could go to my Zapier App from my app list, partially configure a Zap but never access team data such as a Channel for example. You need to go to the Teams list tab, choose the team where you want to install the Zapier app, click on the 3 dot menu to the right, and then Manage Team, Then go to the Apps tab. Make sure Zapier is there. If it isn’t, install it from that location. Then make sure you reconnect to Teams account in Zapier (this step is key).
@Nicou@LDonn@cchamlee@palladium - I’ve added you all onto the impacted users list. You’ll receive an update from us as soon as we have one to share. Thank you!
@Nicou@LDonn@cchamlee@palladium - I’ve added you all onto the impacted users list. You’ll receive an update from us as soon as we have one to share. Thank you!
This issue is still open and I’ve added you to the list of users that have been affected. This means that a) the team knows how best to prioritize this issue and b) you’ll get an email if/when we have an update.
Hi, @socialB! If you’re having trouble loading channels from teams, the best thing to do is to get in touch with the Zapier Support team as they will be able to check a few things with you in more detail. You can reach them using the Get Help form:https://zapier.com/app/get-help
Sorry you are running into this! To echo Danvers’ response, if you’re having trouble loading channels from teams, the Zapier Support team can better assist as they will be able to check a few things with you in more detail. You can reach them using the Get Help form:https://zapier.com/app/get-help.
I just got it working over here. This may help some of you. I had the Zapier App installed for myself but not for my Team. So I could go to my Zapier App from my app list, partially configure a Zap but never access team data such as a Channel for example. You need to go to the Teams list tab, choose the team where you want to install the Zapier app, click on the 3 dot menu to the right, and then Manage Team, Then go to the Apps tab. Make sure Zapier is there. If it isn’t, install it from that location. Then make sure you reconnect to Teams account in Zapier (this step is key).
This worked for me. Install Zapier app for a specific teambefore connecting through Zapier.
I just got it working over here. This may help some of you. I had the Zapier App installed for myself but not for my Team. So I could go to my Zapier App from my app list, partially configure a Zap but never access team data such as a Channel for example. You need to go to the Teams list tab, choose the team where you want to install the Zapier app, click on the 3 dot menu to the right, and then Manage Team, Then go to the Apps tab. Make sure Zapier is there. If it isn’t, install it from that location. Then make sure you reconnect to Teams account in Zapier (this step is key).
This worked for me. Install Zapier app for a specific teambefore connecting through Zapier.
YES this worked! FIRST, be sure to add the Zapier App to the TEAM in Teams. Second, if you already have a Teams Connection defined in Zapier, delete it, then reconnect. Now, create your Zap with Teams and it should work.