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Answer

Missing Last Comment Body endpoint in new Zendesk Triggers for sending bug info to Asana.

  • February 8, 2024
  • 4 replies
  • 81 views
zachihle

Hey there,

 

The depreciated ‘New Ticket’ trigger for Zendesk was able to pull a `Last Comment Body` endpoint from the ticket. Am I missing that option in the new Zendesk Triggers? We used this trigger to send bug info over to Asana.

Best answer by zachihle

Ah, I did find it now listed as a separate event. 👍🏻

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • February 8, 2024

Hi @zachihle 

You can try adding this Zap action: Zendesk - Find Ticket

See if that returns the desired data point.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
zachihle
  • zachihleBeginner
  • Author
  • Beginner
  • May 22, 2024

The Find Ticket action doesn’t include this datapoint either.

zachihle
  • zachihleBeginner
  • Author
  • Beginner
  • Answer
  • May 22, 2024

Ah, I did find it now listed as a separate event. 👍🏻

 

 

SamB
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • May 29, 2024

That’s awesome news @zachihle! Thanks so much for following up here to share how you were able to locate the missing last comment details - the Community here greatly appreciates it! 🤗

Please do reach out again if there’s anything you need help with in future. In the meantime, happy Zapping! ⚡

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