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We have a trigger for outlook that triggers 24 hours before an event starts. The problem is: The outlook data is coming in through UTC time. So if an event starts at 8 pm my time (CST), then the outlook event data will be for the next day at like 1 am. Because of that, it will trigger the zap when it is less than 24 hours before.

 

Because this is a trigger, I’m not sure how to build a zap to accomodate for that. The main issue is how outlook is feeding the data through. They are feeding it in UTC and not in my local time zone.

Hi @rolifzon,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “Action” section of the action steps that shows all of its fields. Like so:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

 

 

Thanks for the screenshots @rolifzon.

This might be an issue with your timezone settings in Zapier and Microsoft Outlook. Could you please try following this help article and see if it’ll help: https://help.zapier.com/hc/en-us/articles/8496215472653-Zap-dates-or-times-are-incorrect#1-check-your-timezone-settings-0-0

I'll be keeping an eye out for your response!

The time zones are correct. I had checked those before posting thinking this was the problem.

Outlook is also set to CST

Hi @rolifzon,

Thanks for the update. It sounds like you might be experiencing a bug. I'm sorry you're having trouble with this. I recommend reaching out to our Support Team so that they can investigate this issue further using the right tools to look closely at the Zap and its logs.

You can contact our Support Team here: https://zapier.com/app/get-help

I hope this helps, and I really appreciate your patience and understanding.

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