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Microsoft Office 365 integration: Cannot send HTML formatted email

  • 6 May 2023
  • 1 reply

I’m trying to automate an email being sent using Microsoft Office 365 integration.

In general the Zap works. However, as part of the ‘Action’, it gives me the option to use ‘Text’ or ‘HTML’ for the body format.

Text works fine, but the email looks plain and unprofessional.

I want to use HTML email, but when I select HTML there doesn’t seem to be any way that I can format the email/add an image etc. Even testing this option, the spacing doesn’t work - so it ends up looking worse than the ‘plain’ body version.

Does anyone know how I actually format in HTML?

Thank you!


Best answer by ken.a 8 May 2023, 15:30

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Userlevel 7
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Hi @Jimmy_G,

Welcome to the Community! 🎉

To format the "Body" field correctly, you can add HTML tags using the HTML option. You can learn more about HTML tags here:

If you want to add an image to the body of the email, you can use this HTML tag:

Just a quick note, make sure to use the publicly hosted image URL and that it's a direct download link.

Hopefully, this helps! 😊