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Question

Mentioned users in Slack is not receiving notification.

  • 30 November 2023
  • 3 replies
  • 29 views
C
Userlevel 1

This post was split from the topic: Slack bot icon defaulting to Zapier on iOS

Hi @ken.a -- another question for you since you have been very helpful! I have set up a zap to use someone’s slack id to mention them in a public slack channel, at first glance it appears to work fine but the person is not getting the notification that they have been mentioned, any ideas?

3 replies

ken.a
Userlevel 7
Badge +6

Hi there @Carly P,

This could be due to various reasons. 

1. Notification Settings: Check the person's Slack settings. They may be in “Do Not Disturb” mode or their notification settings may not be set to alert them for mentions.

2. Mention Format: Ensure that you're using the correct format for mentioning users. The format to mention someone is <@ID> (eg <@U024BE7LH>). 

Hopefully, this helps!

C
Userlevel 1
  1. hmm i have checked with a few folks and they should at least see it in their mentions even if they don’t have notifications set to alert - right?
  2. see attached pic the format looks right

 

any other thoughts?

 

ken.a
Userlevel 7
Badge +6

Hi @Carly P,

I’m so sorry for the delayed response here.

This is a weird behavior with Slack. When the Zap runs and mentions a user in Slack, does it highlight the right person? Could you kindly provide some details on how the Slack mention appears?

Thanks!

Reply


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