Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

This post was split from the topic: Slack bot icon defaulting to Zapier on iOS

Hi @ken.a -- another question for you since you have been very helpful! I have set up a zap to use someone’s slack id to mention them in a public slack channel, at first glance it appears to work fine but the person is not getting the notification that they have been mentioned, any ideas?

Hi there @Carly P,

This could be due to various reasons. 

1. Notification Settings: Check the person's Slack settings. They may be in “Do Not Disturb” mode or their notification settings may not be set to alert them for mentions.

2. Mention Format: Ensure that you're using the correct format for mentioning users. The format to mention someone is <@ID> (eg <@U024BE7LH>). 

Hopefully, this helps!

  1. hmm i have checked with a few folks and they should at least see it in their mentions even if they don’t have notifications set to alert - right?
  2. see attached pic the format looks right

 

any other thoughts?

 

Hi @Carly P,

I’m so sorry for the delayed response here.

This is a weird behavior with Slack. When the Zap runs and mentions a user in Slack, does it highlight the right person? Could you kindly provide some details on how the Slack mention appears?

Thanks!

Reply


Terms & Conditions