About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • Memberpress error: The app returned "Not Acceptable." This server could not have an appropriate representation of the requested resource.
Question

Memberpress error: The app returned "Not Acceptable." This server could not have an appropriate representation of the requested resource.

  • 21 January 2024
  • 5 replies
  • 68 views
M

Trying to connect the Memberpress app using the Memberpress api on my website. I keep getting:

authentication failed: The app returned "Not Acceptable!An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.".

Any suggestions? Thanks.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @marveisen 

To help us have full context, post screenshots with how your Zap steps are outlined and configured along with the encountered error.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Here’s what happens when I connect my MemberPress api key to Zapier. The app shows as connected, but 

2 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@marveisen 

Help articles to reference:

https://docs.memberpress.com/article/263-official-memberpress-zapier-integration

https://help.zapier.com/hc/en-us/articles/8496168538381-How-to-get-started-with-MemberPress-on-Zapier

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Thanks Troy, I’ll look into it and I really appreciate your advice! 

ken.a
Userlevel 7
Badge +6

Hi there @marveisen,

It looks like you’ve reached out to our Support Team about this and they replied yesterday with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

I appreciate your patience, and I want to express my sincere apologies for the slight delay in our response. We're currently experiencing a higher volume of emails than usual. However, I want you to know that your concern is our top priority.

I did a Google search for that "Not Acceptable! An appropriate representation of the requested resource could not be found on this server. The error was generated by Mod_Security" error, and it looks like this error message is related to Wordpress and some setting or module (MOD Security):

Since MemberPress is a Wordpress plugin, I'd recommend reaching out to WordPress directly to see if they can help to get you connected with the security enabled. 

In addition, is Mod Security a plug-in or firewall that you use? If so, I'd recommend turning it off and then trying to connect again.

There can be lots of plugins that can impact the connectivity to WordPress via Zapier. We often recommend, in situations like this, to test by turning all of them off, and seeing if you get the same sort of errors when you try again. 

I hope that helps; if you have any further questions, please don't hesitate to reach out.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

Thanks!

Reply


Terms & Conditions