Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Greetings.

When using ManageEngine ServiceDesk Plus Cloud for any Actions that require a request ID.

IE: Find Request in ManageEngine ServiceDesk Plus Cloud or Update Request in ManageEngine ServiceDesk Plus Cloud

 

The test action always results in

 

Example on simple lookup of a newly created request would be 

 

Ticket Request ID 577000002790258 exists.

 

Troubleshoot error supplies no useful information.

I am able to use Actions, such as write to Teams Channel and the Request ID will be outputted.

Earlier examples
 


Any assistance with this would be greatly appreciated. 

Hi @cohughson 

I’m sorry that you’re having trouble with your Zap and thanks for explaining the problem clearly. In this case, the best thing to do is to reach out to the Support Team as they’ll be able to dig into your Zap with you in detail. You can contact them using the Get Help form. If you include all the screenshots that you have above, that will be a big help. Thanks!

Hi @cohughson 

I’m sorry that you’re having trouble with your Zap and thanks for explaining the problem clearly. In this case, the best thing to do is to reach out to the Support Team as they’ll be able to dig into your Zap with you in detail. You can contact them using the Get Help form. If you include all the screenshots that you have above, that will be a big help. Thanks!

 

Cheers @Danvers

Will do 👍

Terms & Conditions