Greetings.
When using ManageEngine ServiceDesk Plus Cloud for any Actions that require a request ID.
IE: Find Request in ManageEngine ServiceDesk Plus Cloud or Update Request in ManageEngine ServiceDesk Plus Cloud
The test action always results in
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/4253d300-d458-4839-84d7-e666e77becf2.png)
Example on simple lookup of a newly created request would be
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/40bc95bd-c46b-444a-aa17-f785b80a8168.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/8ea5f518-cfde-4052-9dcd-5d28dac0400f.png)
Ticket Request ID 577000002790258 exists.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/e897be6f-1779-4086-a48a-ef77dc8d950f.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/7453a39b-2d39-4713-ad10-6d1d92701274.png)
Troubleshoot error supplies no useful information.
I am able to use Actions, such as write to Teams Channel and the Request ID will be outputted.
Earlier examples
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/23272ecd-530d-4d81-a592-1d2505e84b00.png)
Any assistance with this would be greatly appreciated.
Best answer by Danvers
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