I’m using the MailChimp “New or Updated Subscriber” trigger, but it only works if I manually update the subscriber myself from the MailChimp dashboard.
If I use a Customer Journey to manage my contacts and add/remove them from certain groups based on their tags, the Zap does not get triggered.
Is that to be expected? Any workarounds?
Ultimately, I’m using tags that can be applied automatically based on user behavior. (i.e. fill out a MC survey and get tagged accordingly) Which will then trigger a Customer Journey to add or remove them from certain groups. Which *should* then trigger the Zap to carry out the rest of the automation.
The crux of it is that the contact should be able to repeat this whole process as many times as they qualify, starting from the beginning with that very first behavior that applies the first tag.
I’ve tested that the zap does get triggered repeatedly from the same contact profile and from the same group, but only when I’m doing it myself. Meaning, I add them to a group, the zap gets triggered. I remove them from the same group, the zap gets triggered. I re-add them, the zap gets triggered. And so on and so forth.
But if that person is added to a group via Customer Journey…...nothing.
Best answer by DavidLGS
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