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Question

Loading more messages on my chatbot I got an error 500

  • April 19, 2024
  • 1 reply
  • 67 views
R

Hello team,

 

I am experiencing an issue with loading old messages in my chatbot. I have around 3,000 messages on my chatbot under an advanced plan. When I click the icon to load more messages, the process starts but ultimately fails, resulting in an Error 500 as shown in the image below.

Please help me resolve this.

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • April 22, 2024

Hi @Romel111,

Welcome to the Community! 🎉

If you're seeing an "Internal Server Error" (500) message, this can happen from time to time when a server is under heavy load or if the data being passed is too large. Generally, this issue is temporary, and things should be back to normal soon.

Are you still encountering this error? If so, I recommend reaching out to our Zapier Chatbot support team via this URL https://ai-chatbot-help.zapier.app/contact-us. They'll be able to assist you further and help you resolve the issue.

Hopefully, this helps.

R
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