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Answer

LinkedIn: Unable to pull connections error

  • October 6, 2023
  • 7 replies
  • 291 views
C

I am getting the following error when trying to set up a Zap to add new connections from LinkedIn to my CRM:

Unable to pull connections

Please reload the page. If the issue persists, troubleshoot error or contact Support.

Error code: Error while retrieving: Error parsing response. We got: "<!DOCTYPE html> <!--[if lt IE 7]> <html lang="en" class="ie ie6 lte9 lte8 lte7"> <![endif]--> <!--[i"

show less

Any ideas? Here is a screenshot as well:

 

Best answer by ken.a

Hi there @CaptainTime,

It looks like you are using the “New Connection” trigger in LinkedIn. I’m afraid that the New Connection isn’t currently supported as it was deprecated and removed due to LinkedIn policy: https://zapier.com/zapbook/updates/439/linkedin-triggers-and-actions-being-removed/

In the meantime, we have an open feature request for the “New Connection” trigger to be supported again. I have added you as another interested member to the feature request. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps! 😊

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 6, 2023

Hi @CaptainTime 

Good question.

One thing to try is to remove and reconnect the LinkedIn app in a new/different private browser here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
C
  • CaptainTimeBeginner
  • Author
  • Beginner
  • October 10, 2023

Thanks for the suggestion, but this didn’t resolve the issue

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 10, 2023

@CaptainTime 

If you have a Zapier paid plan, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
C
  • CaptainTimeBeginner
  • Author
  • Beginner
  • October 10, 2023

Sad that there is no support available for those of us using the free plan.

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • Answer
  • October 11, 2023

Hi there @CaptainTime,

It looks like you are using the “New Connection” trigger in LinkedIn. I’m afraid that the New Connection isn’t currently supported as it was deprecated and removed due to LinkedIn policy: https://zapier.com/zapbook/updates/439/linkedin-triggers-and-actions-being-removed/

In the meantime, we have an open feature request for the “New Connection” trigger to be supported again. I have added you as another interested member to the feature request. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps! 😊

B
  • Bo Bache
  • New
  • October 27, 2024

Is there any news on the depreciated/New connection to LinkedIn.

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • October 28, 2024

Hi @Bo Bache,

Unfortunately, there are no updates regarding the “New Connection” trigger for LinkedIn. In the meantime, I have added you to the feature request to bring back the “New Connection” trigger. We will update you via email once the feature has been implemented.

I appreciate your patience and understanding.

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