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Question

Line breaks missing in Microsoft Outlook Reply to email

  • December 17, 2024
  • 5 replies
  • 41 views
I
  • Ihu
  • New
  • 2 replies

Hello,

I have built a Zap to automatically reply Outlook emails with a response generated by Chatbase. The problem I have is that in the response that is received by email there are no line breaks and all the text is one long paragraph. When looking at the response from Chatbase and the data in and data out fields in the Microsoft Outlook Reply to Email modules the text is neatly formatted. When I analysed the email, it is in HTML format but there are no line breaks in the email body. The problem is the same regardless which program is used to read the emails or the email provider.

Any suggestions on how to resolve this?

Thanks

 

Did this topic help you find an answer to your question?

5 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31068 replies
  • December 17, 2024

Hi ​@Ihu 

For us to have more info, we would need to see examples of the Response Text data returned from Chatbase that has HTML formatting.

 

Your screenshot does not show the Comment field variable value for Response Text with HTML.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
I
  • Ihu
  • Author
  • New
  • 2 replies
  • December 18, 2024

Hello ​@Troy Tessalone ,

Here are screenshots a) from Zapier of the Chatbase response and b) how the email reply looks like. Let me know if you need anything else.

Ihu

 

Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31068 replies
  • December 18, 2024

​@Ihu 

The data output from Zap step 2 is not formatted with HTML thus why the sent email is unformatted.

The data output from Zap step 2 would either need to be returned with HTML or you can add a Formatter > Text > Replace step to replace [:newline:] to be replaced with <br>

Help with Formatter: https://zapier.com/apps/formatter/help

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
I
  • Ihu
  • Author
  • New
  • 2 replies
  • December 18, 2024

Thanks ​@Troy Tessalone now it works fine.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2394 replies
  • December 19, 2024

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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