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Question

Line breaks missing in Microsoft Outlook Reply to email

  • Dec 17, 2024 11:23 AM UTC
  • 5 replies
  • 216 views

Hello,

I have built a Zap to automatically reply Outlook emails with a response generated by Chatbase. The problem I have is that in the response that is received by email there are no line breaks and all the text is one long paragraph. When looking at the response from Chatbase and the data in and data out fields in the Microsoft Outlook Reply to Email modules the text is neatly formatted. When I analysed the email, it is in HTML format but there are no line breaks in the email body. The problem is the same regardless which program is used to read the emails or the email provider.

Any suggestions on how to resolve this?

Thanks

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Dec 17, 2024 3:43 PM UTC

Hi ​@Ihu 

For us to have more info, we would need to see examples of the Response Text data returned from Chatbase that has HTML formatting.

 

Your screenshot does not show the Comment field variable value for Response Text with HTML.

 

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
  • Ihu
  • Author
  • New
  • Dec 18, 2024 11:30 AM UTC

Hello ​@Troy Tessalone ,

Here are screenshots a) from Zapier of the Chatbase response and b) how the email reply looks like. Let me know if you need anything else.

Ihu

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Dec 18, 2024 3:20 PM UTC

​@Ihu 

The data output from Zap step 2 is not formatted with HTML thus why the sent email is unformatted.

The data output from Zap step 2 would either need to be returned with HTML or you can add a Formatter > Text > Replace step to replace [:newline:] to be replaced with <br>

Help with Formatter: https://zapier.com/apps/formatter/help

 

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
  • Ihu
  • Author
  • New
  • Dec 18, 2024 3:31 PM UTC

Thanks ​@Troy Tessalone now it works fine.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • Dec 19, 2024 3:12 AM UTC

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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