Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi, I have a problem with the Klaviyo integration, I set up an automation so that the lead that is left from a form on the site is first recorded on Google Sheets and then sent to Klaviyo via the "Create or Update Profile" function.

However, it gives me input error and I can't understand why, it has nothing to do with the phone number because I have no interest in bringing this data to Klaviyo.

 

 

Hi ​@Jack Xformance 

Klaviyo may be detecting the name or email as invalid because it has the word “test”.

Have you clicked on “help me fix it”?

 

I can’t find any documentation, but it might be the hyphen in your custom property name. Try an underscore or putting the “words” together instead. i.e. tipoLm

Hi ​@Jack Xformance 

Klaviyo may be detecting the name or email as invalid because it has the word “test”.

Nah, I use that all the time. No problems there.

I also tried deleting the custom property, it gives me the same error

You still didn’t mention if you clicked the ‘help me fix it’ link. Normally, it actually does a pretty good job of spotting the error.

I also just noticed that you’re putting the full name in the first name field. It shouldn’t matter since names like Billy Bob and Lisa Marie exist, but maybe having a space in the first name field is causing it?

 

Have you also checked the Klaviyo List ID to make sure that list still exists?

Hi ​@Jack Xformance, just checking in—were you able to get this sorted? If so, was it the Klaviyo List ID that was incorrect, or did you find a different solution?

Want to make sure you’re all set here so please do let us know if you need more help! 🙂

Terms & ConditionsAccessibility statement