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Best answer

Klaviyo error: The app returned "Invalid input.".

  • August 27, 2024
  • 5 replies
  • 104 views
L

Hi - my client uses Rezdy as booking software for his charter boat company. We’ve just implemented Klaviyo for email marketing and I am looking to add customers to a list when they complete a booking.

When I get to the action stage where you add a profile ID, a bunch of random numbers/letters show up, which if I choose one, doesn’t actually work in sending the customer and the right data to Klaviyo. But, if I use the custom option and add all the relevant fields, it says...

Failed to create an add profile to list in Klaviyo

The app returned "Invalid input.".

Does anyone use Rezdy and Klaviyo and can shed some light? Below are some screenshots.

Thank you.

 

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @laurenbakerx 

Use this Zap action: Klaviyo - Create/Update Subscriber

You can specify the List.

 

 

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5 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31147 replies
  • Answer
  • August 27, 2024

Hi @laurenbakerx 

Use this Zap action: Klaviyo - Create/Update Subscriber

You can specify the List.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
1 person likes this
  • SamB
    SamB
Troy Tessalone
Forum|alt.badge.img+14

@laurenbakerx 

The Klaviyo Profile ID field expects the ID of a Klaviyo Profile.

Check the field description/tooltip for guidance on the expected value and format.

Help link for using dynamic values in dropdown fields: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
1 person likes this
  • SamB
    SamB
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7597 replies
  • September 4, 2024

Hi there @laurenbakerx 👋

Were you able to get this sorted by switching to the Create/Update Profile action and using the Klaviyo ID in that Profile ID field instead, as Troy suggested? 

Do let us know whether you’re in need of any further assistance here, want to ensure you’re all set! 

L
1 person likes this
  • L
    laurenbakerx
L
  • laurenbakerxBeginner
  • Author
  • Beginner
  • 1 reply
  • September 11, 2024

Thank you both for your help - I have sorted the issue :)

SamB
1 person likes this
  • SamB
    SamB
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7597 replies
  • September 11, 2024

Yay! Thanks so much for confirming that @laurenbakerx. I’m so glad it’s all sorted! 😁

Please do reach out in the Community again if there’s anything else you need help with in future. Until then, happy Zapping! ⚡

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