I am trying to take data to google sheet when kajabi form get’s filled and I created a zap for this. This zap is getting run without any problem in test mode but in published mod it is not getting even trigged. I am trying to debug it so long but it is not getting solved.
Best answer
Kajabi New Form Submission trigger "Error while hydrating data from Kajabi: Cannot read properties of undefined (reading 'id')" error
- Beginner
Best answer by SamB
Hi there
Sorry to hear about your Zap not triggering! I can see you reached out to our Support team about this and it appears the Zap is triggering but it’s running into bug. Specifically it’s running into a “Error while hydrating data from Kajabi: Cannot read properties of undefined (reading 'id')” error which is preventing it from passing the form submissions over to Google Sheets.
I can’t give any sort of ETA as to when it will be fixed by Kajabi’s developers, but the Support team have added your contact details to the bug report so you’ll get notified by email as soon as it’s been fixed. I’ve updated the title of this topic to make it easier for others to find and I’ll go ahead close that duplicate topic so folks can follow along with any updates on the bug in this thread.
If there’s anything else I can help with in the meantime please do let me know.
Hi
Also make sure the correct Kajabi site is connected and the form is actually live. Checking the Zap’s Task History can help confirm whether it’s triggering or not.
+14- Zapier Orchestrator & Solution Partner
Hi
This looks to be a duplicate topic of yours:
- Beginner
yes that form was different but issue was same still it is not resolved. We’ll continue conversation on this thread.
+11- Community Manager
- Answer
Hi there
Sorry to hear about your Zap not triggering! I can see you reached out to our Support team about this and it appears the Zap is triggering but it’s running into bug. Specifically it’s running into a “Error while hydrating data from Kajabi: Cannot read properties of undefined (reading 'id')” error which is preventing it from passing the form submissions over to Google Sheets.
I can’t give any sort of ETA as to when it will be fixed by Kajabi’s developers, but the Support team have added your contact details to the bug report so you’ll get notified by email as soon as it’s been fixed. I’ve updated the title of this topic to make it easier for others to find and I’ll go ahead close that duplicate topic so folks can follow along with any updates on the bug in this thread.
If there’s anything else I can help with in the meantime please do let me know.
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