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Question

Jotform to Zapier field transfer issue, data empty/partially missing.

  • 12 September 2023
  • 4 replies
  • 45 views
M
Userlevel 1

I am having issues transferring fields from Jotform to Zapier.

 

I have created a form on Jotform that gathers data and inserts it into a html style email. See the photo

 

When I test the step in Zapier it works perfectly, however when I use the Jotform to complete this task, the data is empty/partially missing.

 

 

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Mitora Marketing 

Good question.

To help you troubleshoot, check your Zap Runs history details to see the DATA IN/OUT for each Zap step: https://zapier.com/app/history/

If you’ve relabeled a Jotform field, then you likely need to remap that field in the Zap.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M
Userlevel 1

Hi Troy,

 

Thanks for your response.

 

The DATA OUT from Jotform is displaying correctly -  It is receiving the data from Jotform in the right format and field names.

 

It’s really strange as when I test the zap as a draft, it works perfectly. It just doesnt seem to work when I use the jotform.

M
Userlevel 1

Hi Troy, I have found the issues. Thanks for your help!

ken.a
Userlevel 7
Badge +6

That’s awesome @Mitora Marketing! Glad to hear you were able to get it sorted!

If it's not too much trouble, would you be willing to share how you tackled the problem? It could be a valuable resource for our other wonderful community members who might encounter a similar issue in the future. 😊

 

Reply


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