Question

Jira update issue not triggering

  • 4 August 2022
  • 1 reply
  • 7 views

I created a zap to update ticket on ZohoDesk whenever i update issue on Jira but it doesn’t work or update and it works fine in testing and review


1 reply

Userlevel 7
Badge +9

Hey there, @imoaaz! I’m so sorry to hear you’re running into this! 

I might recommend checking your Zap History. Are there any errors listed there? If there are no runs and no errors there, it’s likely an issue with your trigger. If there are errors, feel free to share those along with screenshots of your zap setup! Just be sure to obscure any personal info. 🙂

Here’s an article on a few other steps to try with troubleshooting:

Looking forward to digging into this with you! 

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