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Answer

Jira "New Issue (Via JQL)" Trigger is not triggering consistently.

  • August 23, 2023
  • 4 replies
  • 77 views
Naoto W

I have jira's "New issue (Via JQL)" set as Trigger, but sometimes zap does not run even for matching issues.

 

JQL (partially edited)

project in (TEST1, TEST2) and type = subtask and status = done and summary ~ "check"

 

I would like to make sure I can get it.
Please let me know the solution.

Best answer by Troy Tessalone

@Naoto W 

JQL help articles from Jira to reference:

https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/

 

Some things to try, but not sure if they will help...

 

Remove the extra space before and

 

Put quotes around the status value

 

Put quotes around the type

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 23, 2023

Hi @Naoto W 

Good question.

Can you post screenshots with how your Zap step is configured to give us more context?

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Naoto W
  • Naoto WBeginner
  • Author
  • Beginner
  • August 23, 2023

Hi, @Troy Tessalone 

Thanks for replying!

The zap is set up as shown in the screenshot.
Sometimes the zap itself does not run, i.e. Trigger does not run.


"サブタスク" means subtask,
"_公開前チェック / 公開" means Publish

 

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • August 23, 2023

@Naoto W 

JQL help articles from Jira to reference:

https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/

 

Some things to try, but not sure if they will help...

 

Remove the extra space before and

 

Put quotes around the status value

 

Put quotes around the type

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Naoto W
  • Naoto WBeginner
  • Author
  • Beginner
  • August 25, 2023

Thanks. I'll give it a try.

I'll read the help article too.

SamB
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