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Best answer

Jira "New Issue (Via JQL)" Trigger is not triggering consistently.

  • 23 August 2023
  • 4 replies
  • 54 views
Naoto W
Userlevel 1

I have jira's "New issue (Via JQL)" set as Trigger, but sometimes zap does not run even for matching issues.

 

JQL (partially edited)

project in (TEST1, TEST2) and type = subtask and status = done and summary ~ "check"

 

I would like to make sure I can get it.
Please let me know the solution.

icon

Best answer by Troy Tessalone 23 August 2023, 17:04

View original

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Naoto W 

Good question.

Can you post screenshots with how your Zap step is configured to give us more context?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Naoto W
Userlevel 1

Hi, @Troy Tessalone 

Thanks for replying!

The zap is set up as shown in the screenshot.
Sometimes the zap itself does not run, i.e. Trigger does not run.


"サブタスク" means subtask,
"_公開前チェック / 公開" means Publish

 

 

Troy Tessalone
Userlevel 7
Badge +14

@Naoto W 

JQL help articles from Jira to reference:

https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/

 

Some things to try, but not sure if they will help...

 

Remove the extra space before and

 

Put quotes around the status value

 

Put quotes around the type

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Naoto W
Userlevel 1

Thanks. I'll give it a try.

I'll read the help article too.

Reply


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