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Jira "New Issue (Via JQL)" Trigger is not triggering consistently.

  • 23 August 2023
  • 4 replies

Userlevel 1

I have jira's "New issue (Via JQL)" set as Trigger, but sometimes zap does not run even for matching issues.


JQL (partially edited)

project in (TEST1, TEST2) and type = subtask and status = done and summary ~ "check"


I would like to make sure I can get it.
Please let me know the solution.


Best answer by Troy Tessalone 23 August 2023, 17:04

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4 replies

Userlevel 7
Badge +14

Hi @Naoto W 

Good question.

Can you post screenshots with how your Zap step is configured to give us more context?

Userlevel 1

Hi, @Troy Tessalone 

Thanks for replying!

The zap is set up as shown in the screenshot.
Sometimes the zap itself does not run, i.e. Trigger does not run.

"サブタスク" means subtask,
"_公開前チェック / 公開" means Publish



Userlevel 7
Badge +14

@Naoto W 

JQL help articles from Jira to reference:


Some things to try, but not sure if they will help...


Remove the extra space before and


Put quotes around the status value


Put quotes around the type


Userlevel 1

Thanks. I'll give it a try.

I'll read the help article too.