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I have jira's "New issue (Via JQL)" set as Trigger, but sometimes zap does not run even for matching issues.
JQL (partially edited)
project in (TEST1, TEST2) and type = subtask and status = done and summary ~ "check"
I would like to make sure I can get it.Please let me know the solution.
Best answer by Troy Tessalone
@Naoto W
JQL help articles from Jira to reference:
https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/
Some things to try, but not sure if they will help...
Remove the extra space before and
Put quotes around the status value
Put quotes around the type
Hi @Naoto W
Good question.
Can you post screenshots with how your Zap step is configured to give us more context?
Hi, @Troy Tessalone Thanks for replying!
The zap is set up as shown in the screenshot.Sometimes the zap itself does not run, i.e. Trigger does not run.
"サブタスク" means subtask,"_公開前チェック / 公開" means Publish
Thanks. I'll give it a try.
I'll read the help article too.
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