Issues with Zap connecting Qualtrics survey to new Trello cards

Hi ​@AllisonH 

For us to have more info about what you are referring to, post screenshots showing how your Zap steps are outlined and configured.

Help link for how to map variables between Zap steps: https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

Hey ​@AllisonH,

I think it can happen due to a lot of different reasons. If the data is in the trigger they can dynamically map them to Trello action. Check the Data Out of the trigger. Try to find a new test record in the trigger as it may be returning empty data. For live zaps, see the zap history page to spot any issues there- https://zapier.com/app/history.

Also check how the Trello action is being configured as the problem might lie there. Make sure that the mapping is correct. Here is a helpful article about dynamic mapping in Zapier- https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields.

Hope it helps!

PS: If you need more active help, I’m happy to connect through my Zapier Solution Partner page if you’d like to reach out here- https://zapier.com/partnerdirectory/automation-jinn

Hi ​@AllisonH 

You can try: 

1. Test your Qualtrics trigger and check the "Data Out" section. Confirm you see actual answers (e.g., "Blue", "Yes"), not just question IDs. If answers are missing, submit a real survey response and re-test.

2. In your Trello action's Description field, don't type anything. Instead, click inside the field and select the answer variables from the Qualtrics dropdown (they look like {{Question 1 - Answer}}). These blue pills are the actual response data.

3. Click "Test step" – your Trello card should now contain real survey answers.

Documentation: Send data between steps by mapping fields

If you're still running into issues after trying these steps, feel free to drop a screenshot of the error and a quick description of what your Zap is doing—happy to take a look and help troubleshoot.

And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz!-->

This sounds like a mapping problem, not a paid-plan problem.

If Trello is showing the question names but not the actual answers, it usually means the Trello description is mapped to the wrong Qualtrics fields.

Simple fix:

1. Go back to the Qualtrics trigger
2. Submit a brand new survey response
3. Click Find new records
4. Pick that fresh response as the test record
5. Then re-map the answer fields into the Trello description, not just the question labels

Zapier says test records can sometimes be old or generic, and you can load newer ones with Find new records.

Also, if the fields still look wrong, try:

• reconnecting the Qualtrics account
• rebuilding the Trello description field after loading the new test record
• using Modify test record if needed so you can confirm the right fields before turning the Zap on.

So the short answer is:

Your Zap is likely creating the Trello card correctly, but you mapped the survey labels instead of the response values.
Pull in a fresh Qualtrics response, then map those answer fields again.