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Question

issues with whatsapp

  • November 17, 2025
  • 4 replies
  • 38 views
A

Hi. I have a ZAP that sends me a whatsapp for every new lead and it suddenly stopped working. I changed the template and that fixed the problem for a few records, and then it stopped again. The record shows the message as “SENT”, but I’m not getting in whatsapp.

What might cause this? 

4 replies

AndrewJDavison
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  • AndrewJDavisonZapier Solution Partner
  • Zapier Solution Partner
  • November 17, 2025

​@alitb See here:

https://community.zapier.com/troubleshooting-99/troubleshooting-notification-issues-in-whatsapp-52044?tid=52044&postid=199336#post199336

Find out more and hire me: https://zapier.com/partnerdirectory/andrewjdavison (andrew@andrewjdavison.com)
H
  • hawaii_rg
  • New
  • November 20, 2025

I followed the steps suggested but it doesn’t fix the issue long term. For example, replying “interested” will work for a few records but then stop working. Manually opting in daily isn’t sustainable...

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • November 24, 2025

Hey there everyone! 👋

Really sorry that your messages aren’t appearing in WhatsApp consistently.

​@alitb, how are things going with this? Did the steps mentioned on the related topic Andrew shared help you to get things sorted, or are you still running into issues?

​@hawaii_rg, thanks for letting us know - needing to reply “Interested” every day definitely isn’t ideal! It could be that there’s something about the template or it’s content that’s continually being flagged on Meta’s end 🤔 Were you able to locate the templates in WhatsApp Manager to check their status? If so, can you follow up in the other topic to share what the template’s current status is and any other details you see there? Hoping it’ll give some insight there as to why the template is being paused/rejected. 🤞

H
  • hawaii_rg
  • New
  • November 24, 2025

​@SamB  - I do not have access to the Meta templates, as I’m not operating off a Business Whatsapp. These are sent to personal Whatsapp phone number and therefore do NOT have access to WhatsApp Manager. Does Zapier only work from here on out if we start using a Business Whatsapp? That simply isn’t an option..

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