Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I have a simple Zap that just triggers when a new ReadAI report is created. It makes a new document in ClickUp and puts the report summary in the document and a link to the report. 

The main problem is that half the time, the summary is just “No summary available due to limited meeting data” but when you look at the report in the link, it has a summary. If it were just this, I would think to just upgrade my account and put in a delay; however, I am getting some reports that do have the correct summary. 

I have done 7 live tests - the first one didn’t create a report, as we didn’t realize that ReadAI has a minimum word count before generating a report. the other 6 is split 50/50 if the summary is in the ClickUp doc or not.

I don’t understand how it’s 50/50 if it sends or not. The meetings are set up the same way; there’s only a trigger and an action, so there is minimal logic. I haven't changed the zap between runs.

Does anyone have an idea on what is going on?

Hi ​@Alison_Falkingham 

For us to have more info about what you are referring to, post these screenshots:

  • how your Zap steps are outlined
  • how your Zap steps are configured in EDIT mode
  • the DATA OUT from the Zap trigger step
I only have these two steps: the trigger(new meeting notes) and the action(Create new document)
The configuration of the New document (I can’t show the location for privacy reasons, but it is correct as it is creating a new document), it’s the content that’s not coming out correctly 

As it’s read AI the test Data is just filler information, 

 

This is the data out from a test did work and has the correct summary in the new document 
This is the Data out of one that didn’t have the correct summary

Thank you for the help.

​@Alison_Falkingham 

To help us have more info, post screenshots from the live Zap Runs that show the DATA OUT from the Zap trigger step for the fields that are having data issues.

Make sure to include an example that worked and did not work.

 

FYI...Most Zap app integrations are created and managed by the app developer (Read AI) using the Zapier Developer Platform, so you may want to try reaching out to Read AI Support for help troubleshooting their Zap app integration.

Hey ​@Alison_Falkingham,

Try adding a delay of 5-10 minutes as there is a possibility that the meeting notes are still being generated but I don’t know if it will work as you only have a single trigger for ReadAI in Zapier. Here is a helpful article from ReadAI when meeting notes are not there- https://support.read.ai/hc/en-us/articles/13815534474771-Why-didn-t-I-get-a-meeting-report

Some of the points that may be causing this-

  • It can take anywhere from 5-15 minutes to generate the report.
  • The minimum word count needed to generate a report with notes is 200 words in the transcript. If a transcript has fewer than 200 words, Read AI will still generate a report, but it will only include the transcript without any summary or notes.


Alternatively, you can use webhooks in ReadAI and catch that hook in Zapier. See more about Webhooks in ReadAI here- https://support.read.ai/hc/en-us/articles/16352415827219-Getting-Started-with-Webhooks. Here is a helpful article about Webhooks in Zapier- https://zapier.com/apps/webhook/integrations. Hope it helps!

Thank you for the help. I’ll be reaching out to ReadAI as it seems to be on their end.

Terms & ConditionsAccessibility statement