We’ve been having a weird issue with Active Campaign. Every time we try and use the ADD/REMOVE tags function we get this error.
Normally were able to add and remove tags by finding them here...but for the past week we’ve been unable to “load the choices”
I’ve tried -
But it’s still an issue…
Can anyone shed any light?
Best answer by SamB
Hey folks,
I’m very pleased to announce that the bug has since been resolved! 🎉
The ActiveCampaign team has recently released an update to their app on Zapier that appears to have fixed this issue with the Tag field. To take advantage of this fix you’ll need to ensure you’re running the latest version of the ActiveCampaign app in your Zaps.
That said, if you’re still experiencing issues after upgrading please do reach out in the Community or get in touch with Support directly and we’ll be happy to assist further. In the meantime, happy Zapping! 😁⚡
+14Hi
Good question.
Check your ActiveCampaign Zap app connection here: https://zapier.com/app/connections
+14A workaround to try would be to use the ‘Custom’ option.
We’ve ended up using that as an option, it’s not elegant but it means we can use the tag function.
+11Hi there,
I did some checking and it seems that the tags not loading is actually the result of a bug with the ActiveCampaign app. So I’ve gone ahead and added you to the list of folks being affected by this issue. I can’t make any promises around when this will be resolved by, but adding you to the list does help to increase it’s priority and allows us to send you an email notification the minute it gets resolved.
In the meantime, the only known workaround is to use the Custom tab and enter the ID for the Tag (as you’re already doing). Sorry to not have a more elegant solution to suggest right now. We’ll be sure to share any news or other workarounds we discover here in this thread so that you’re kept updated! 🙂
+11Hey folks,
I’m very pleased to announce that the bug has since been resolved! 🎉
The ActiveCampaign team has recently released an update to their app on Zapier that appears to have fixed this issue with the Tag field. To take advantage of this fix you’ll need to ensure you’re running the latest version of the ActiveCampaign app in your Zaps.
That said, if you’re still experiencing issues after upgrading please do reach out in the Community or get in touch with Support directly and we’ll be happy to assist further. In the meantime, happy Zapping! 😁⚡
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