Hello Zapier Community,
I'm encountering an issue with a Zap I've set up between CLOSE CRM and Google Contacts. I would appreciate any guidance or suggestions to resolve this problem.
Problem Description:
- Objective: When I create a lead in CLOSE CRM, I want a new contact to be automatically created in my Google Contacts.
- Zap Configuration: I've set up a Zap to achieve this, and during the testing phase, it worked perfectly. The desired outcome was achieved without any issues.
- Issue After Publishing: However, when I publish the Zap and let it run in the background, a contact is created in Google Contacts, but the email address and phone number are not included.
- Troubleshooting Attempt: To determine whether the issue lies with CLOSE CRM or Google, I tried a workaround. I added an intermediate step where the lead is inserted into a Google Sheet row, and then from there into Google Contacts. This setup worked fine in tests.
- Persistent Problem: Despite the workaround, when I let the process run in the background and create a lead in CLOSE CRM, a new row is added to the Google Sheet, but it only includes the name, without the email and phone number.
Additional Information:
- I've double-checked all field mappings in the Zap to ensure they are correctly set up.
- The problem only occurs when the Zap is running in the background after being published; during tests, it functions as expected.
I'm unsure if this is a problem with the Zapier integration, CLOSE CRM, or Google Contacts. Has anyone else experienced a similar issue, or does anyone have insights on what might be causing this and how to fix it?
Thank you for your assistance!
