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Question

Issue with registration data not being received

  • April 10, 2026
  • 8 replies
  • 24 views

The issue I’m facing is that the Zap is not sending data from the registration page during actual use. When a user completes the registration, the data does not appear in Zapier as expected.

However, the Zap editor successfully receives the data from WebinarKit when I run a test. The problem only occurs with other registrations; i did not get data in WebinarKit.

8 replies

  • Author
  • New
  • April 10, 2026

See


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 10, 2026

Hi ​@Ditu 

For live Zap Runs, check your Zap Run history to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/

 

For us to have more info, post screenshots showing how your Zap step 2 is configured in the CONFIGURE tab.

 


  • Author
  • New
  • April 10, 2026

It does not work automatically when i search new record then i get new data. how can i fix this issue? Why did not catching new Eventbrite registrations.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 10, 2026

@Ditu 

Zaps with instant triggers using webhooks work while turned ON for new data going forward that meet the configured Zap trigger step settings.

 

Help links for using Eventbrite in Zaps: https://zapier.com/apps/eventbrite/integrations#help

To use Eventbrite triggers, your organizational role must have the Create webhooks permission enabled. 
If you lack this permission, you may need to contact your Eventbrite administrator.

 

New Attendee Registered (Instant) - Triggers when an attendee orders a ticket for an event.

Check if the event is live for attendees to register.

 

 


  • Author
  • New
  • April 10, 2026

Now i create one zap by Copilot but i face same problem:

If i test again i get this data in webinarkit but it does not happen automatically without test


  • Author
  • New
  • April 10, 2026

It works only when i click Test, Zapier is getting sample data but not receiving a live trigger from Eventbrite. How can i fix?


  • Author
  • New
  • April 10, 2026

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • April 10, 2026

@Ditu 

We do not have access to your Zap link, so that can’t be used by us.

 

Did you review the help links for using Eventbrite in Zaps?

Help links for using Eventbrite in Zaps: https://zapier.com/apps/eventbrite/integrations#help

 

Did you check your Eventbrite permissions?

To use Eventbrite triggers, your organizational role must have the Create webhooks permission enabled. 
If you lack this permission, you may need to contact your Eventbrite administrator.