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Question

Issue with Klaviyo custom event timestamp delay after webhook trigger

H

Hi everybody, i’m experiencing an issue with a webhook of a marketing fortune wheel, and custom event for klaviyo.

Basically, at the moment, someone that spin the wheel, send a webhook to zapier, then it update the already existing problem.

The problem is that i see the custom event i made for those who spin the wheel, but postponed in the future (8 hours delay).


As it seems, the “effective play”  2025-07-03       17:57:42

In klaviyo the event has this “timestamp”    2025-08-03          01:59

So basically the difference, seems 8 hour

 

Someone that resolved the same issue?

Did this topic help you find an answer to your question?

4 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi ​@HankSinatra. 

Timestamp may be in UTC time.

You can use a Formatter > Date & Time > Format step to adjust the time zone.

https://zapier.com/apps/formatter/integrations#help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6504 replies
  • March 10, 2025

Hi ​@HankSinatra.,

I just came across your post here and wanted to check in here to see how you’re getting on. We’re you able to follow Troy’s suggestion here?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🙂

H

I tried but i dont think it’s correct, because it keep the same date for the output.
 

i saw it’s postponed by 7 Hours exact

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7616 replies
  • March 10, 2025

Hey ​@HankSinatra. 👋

You’re super close! Looks like the Expression field just needs the date removed from it. If you want 7 hours to be removed the field would need to look like this:

22871bbc47beadb0d4f100005ff14fc8.png
Can you give that a try and let me know if that sorts it?

Reply


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