Issue with File Upload Field - Zapier Interfaces

Hey ​@GavinC.

Can you upload the screenshots of Data In and Data Out as well as how the Zap steps are being configured for us to have more context?

Here is help link for dealing with files in Zapier- https://help.zapier.com/hc/en-us/articles/8496288813453-Send-files-in-Zaps

Reference some of the limitations from the article-

• Some file fields may not accept text.
• Files larger than 100 MB may result in a time out error.
• Some apps may use list fields to send multiple files. 
  • You must map each attachment to a separate list field. 
  • If you enter multiple file objects or URLs as comma separated values in each field, Zapier will only send the first in each field.

Hope it helps!

Hi, thanks for your reply.

No Zap’s being used for this process, just a simple Interface Page with Form which is linked to a table.

I just tested it again creating a new Interface and Page, then using the default Form template. Add a new field with Field Type “File Upload” and Allowed File Type “.JPG” (also tested .JPEG, .PNG, .WEBP, .BMP, .PDF)

When adding a 2MB JPG and submitting a test using the form, the file will never upload, loading icon just spins indefinitely.

We have submitted 100’s of files using the “File Upload” fields in the past, including both photos and PDF’s but since two days ago it has unfortunately stopped working.

Hey ​@GavinC,

Here is a helpful article about uploading Files in Zapier Interface- https://help.zapier.com/hc/en-us/articles/32816445802893-Use-the-file-upload-field-type-in-Zapier-Interfaces-forms#01JFDCRZP80AQW0DY6597JV8PT. Are you on a free plan and trying to upload more than 3 files? Also on the paid plan, the maximum limit is 100 files. As in your screenshot it says Maximum files reached.

If you are under the limits, then it might be a bug or some temporary issue as well. You may want to reach the Zapier Support here- https://zapier.com/app/get-help. Hope it helps!