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Question

Issue testing Shopify to Facebook Offline Conversions

  • October 18, 2023
  • 8 replies
  • 48 views

When trying to run a trigger test between Shopify and Facebook Offline Conversions, Zapier for some reason can only access 3 records, which all come from a period of 12-18 months ago.

I used one of these to populate the 'Action' form to run the test zap, but I get nothing coming through to the Facebook events manager. I thought that maybe I would need to go back through the events manager to a period 12-18 months ago to see if the zap appears then, but you can only go back 3 months in the calendar. Any help would be greatly appreciated.

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8 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 18, 2023

Hi @samwall 

Good question.

To help us have more context, please post screenshots with how your Zap steps are configured.


  • Author
  • Beginner
  • October 18, 2023

Hi Troy, 

Here you go...

 


  • Author
  • Beginner
  • October 18, 2023

@Troy Tessalone , here are the rest of them.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 18, 2023

@samwall 

You should be able to use this ID from Facebook to lookup the data in Facebook.

You may want to try turning the Zap ON and testing so new Order data is submitted.

 


  • Author
  • Beginner
  • October 19, 2023

Thanks Troy, I’ll just turn it on and run some test orders.


ken.a
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  • Zapier Staff
  • October 20, 2023

Hi there @samwall,

I hope you're doing well. I wanted to check in on the test orders you've been working on. Has the Zap been performing as expected?

Please let us know if there are any issues or if there's anything else we can assist with. 😊

 


  • Author
  • Beginner
  • October 20, 2023

All sorted, thank you


ken.a
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  • Zapier Staff
  • October 23, 2023

That’s great news @samwall! I’m glad to hear everything is now sorted out!

Also, big thanks to Troy for assisting you on this one.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗