This month Zapier charged us the annual amount for a professional account, but the invoice is nowhere to be found in our billing area. I’ve tried to contact Zapier via email and their chatbot, but they keep taking me in the same loop around their help articles.
Has anyone had any luck reaching out to them in other ways? I really need this for our company’s financials.
Such lack of support for something so simple is really surprising.
Hi 
I’m so sorry to hear about this. For this type of issue our Billing and Accounts team will the best people to talk to.
Instead of using the chatbot, I’d suggest reaching out to the Billing and Accounts team via the form here: https://zapier.com/app/get-help.
Select Accounts, pricing, and billing from the options at the bottom of the page so you’re routed to the right team:
Hope that helps to point you in the right direction. Keep us posted on how you get on with them, want to make sure this gets sorted!
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